At Sky Pearl Cosmetics, your privacy and trust are extremely important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using our website, placing an order, or contacting support. By using our website or services, you agree to the terms described here.
Information We Collect
Personal information — when you place an order, create an account, subscribe, or contact us: full name, email, phone/WhatsApp number, billing and shipping address, order details, and support messages.
Order & delivery information — products purchased, delivery location, courier details, tracking, order status, and return/replacement requests.
Payment information — processed through secure payment gateways, banks, or payment service providers. We do not store complete card or sensitive banking information after a transaction is completed.
Website usage information — limited technical data such as IP address, browser and device type, operating system, pages visited, time on site, and referring source, used to improve performance, security, and experience.
How We Use Your Information
- To process and confirm orders and deliver products.
- To provide customer support and handle inquiries, returns, or replacements.
- To send order updates, delivery notifications, and tracking details.
- To improve our website, products, and customer experience.
- To send promotional offers and brand updates (you may opt out anytime).
- To prevent fraud or misuse and to comply with applicable legal requirements.
Marketing Communication
We may contact customers via email, SMS, WhatsApp, or other channels with product updates, promotions, and brand news. You can opt out of promotional communication at any time. Important order-related and service messages may still be sent when necessary.
Cookies & Tracking
Our website may use cookies and similar technologies to improve browsing, remember preferences, analyze traffic, and support marketing. You may disable cookies in your browser, though some features may not function properly.
Sharing of Information
We do not sell, rent, or trade your personal information. We may share necessary information only with trusted service providers for business and service purposes — courier and logistics partners, payment gateways and banks, hosting and technical providers, support tools, analytics providers, and legal authorities where required by law.
Data Security & Retention
We take reasonable technical, administrative, and security measures to protect customer information, though no online system can be guaranteed completely secure. We retain information only as long as necessary to fulfil orders, provide support, maintain records, and comply with legal requirements, after which it may be securely deleted, anonymized, or archived.
Your Rights
You may contact us to request access to, correction of, or deletion of your personal information, to withdraw from promotional communication, or for clarification on how your information is used.
Third-Party Links & Analytics
Our website may link to third-party sites, payment gateways, courier portals, and social platforms. We are not responsible for their privacy practices. We may also use advertising and analytics tools that use cookies or pixels to collect non-sensitive browsing information.
Children’s Privacy
We do not knowingly collect personal information from children without appropriate consent. Parents or guardians may contact us to review and remove such information where appropriate.
International Orders
As our products may be exported beyond Pakistan, necessary order and delivery information may be shared with relevant logistics, courier, or service partners to complete international deliveries and customs requirements.
Changes & Contact
We may update this Privacy Policy from time to time; the latest published version applies to future use of our website and services.
Questions or requests? Contact Sky Pearl Cosmetics:
Phone: +92 317 3007300
WhatsApp: +92 317 3007300
Email: coming soon
Address: coming soon