Changed your mind? Here’s how cancelling a Sky Pearl order works.
Before dispatch
You can cancel your order free of charge at any time before it has been dispatched. Contact us through our Contact page with your order number and we’ll confirm the cancellation.
After dispatch
Once an order has been handed to the courier it can no longer be cancelled. You can refuse the parcel at the door, or follow our returns process once it arrives. whether a return-shipping charge applies to refused COD parcels.
Prepaid orders
If you paid in advance and your cancellation is accepted, we’ll refund the full amount within 7 working days to your original payment method.
Cancellations by Sky Pearl
We may occasionally have to cancel an order, for example if an item is out of stock, the delivery address can’t be verified, or we can’t reach you to confirm a COD order. If this happens we’ll let you know and refund any amount already paid in full.